Your questions, answered.
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We ask that all equipment is treated with care. Lost or damaged items will incur a replacement fee of up to $800 for a rigid heddle loom and $1500 for a shaft loom, which covers the full cost of the package and Fedex postage from The Netherlands ready for the next student.
Each Loom + Tool Package is provided as a complete package, and we do not carry a selection of spare individual replacement parts.
If any item is lost or damaged, we ask that you approach the situation with fairness and care. We’ll work with you to find a reasonable solution for both parties—whether that means arranging a replacement, repair, or appropriate compensation.
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If one is available then yes, you’re welcome to extend your hire beyond the course duration. Please check in with Corrin first, as some packages may already be reserved for future bookings.